Orders are delivered on weekdays between 9am and 5pm. Shipping costs will vary depending on the size, weight and destination of your chosen items and country.
You can find your shipment cost for your country by choosing your country and language from the left top corner of the website.
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unworn, unwashed or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements. Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.
– You have to pack and ship the products you want to exchange in their original packaging, undamaged, and unused.
– While exchanging fragile products, you must pack the items within their original protection materials (styrofoam,box,bubble wrap). Therefore, the responsibility for any damage during the shipping belongs to the customer.
– Products that are hygiene sensitive such as underwear, swimwear,socks, etc. should not be used and the protection tapes and labels should not be removed.
– After checking the conformity of your product within the exchange conditions, the status of the exchange process is sent to you by email.
– In case of not meeting the conditions of exchange; the related product will be sent back.
Unfortunately,we cannot offer an exchange. You may return your product within 14 days after receiving the order and re-order your replacement item.
What if the item I received is damaged?
Though we hope this never happens, if you receive a faulty or damaged item, please notify us by e-mailing firstname.lastname@example.org and we will help sort out the issue.
How long will it take my return to be processed?
We try and process returns as quickly as possible. Once we have received the item it will go trough return authorization. Once the return is accepted it will be ready for the refund. We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued. It may take up to 3-5 business days for the refund to appear on your online statement depending on your bank.
Are returns free?
Return shipping costs for a refund are not covered nor reimbursed by Urban Muse, and are the responsibility of the buyer.